RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition.
RETURN PROCESS
To return an item, please email customer service at info@rascraftske.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and:
- Mail/send using your preferred shipping company to the following address:
Ras Crafts Ke
Attn: Returns
RMA #
Wsyline Guest House, Gitaru
Nairobi, Kenya 4440-00506
Kenya
- Contact +254718352754 if you are in Kenya to plan for the return
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return.
If you paid via mobile money (MPESA) you will receive the amount equivalent to the product price excluding the delivery fee in one go.
If you paid via card, you will receive the amount equivalent to the product price excluding the delivery fee in instalments.
Please allow at least twenty one (21) days from the receipt of your item to process your return if you are an international shopper.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+254718352754
info@rascraftske.com
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